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ScribeWire, formerly CCS

Accessibility Training

Creating a more inclusive and accessible business environment.

ScribeWire, formerly known as CCS, is a leader in broad spectrum accessible media and we put our extensive expertise into creating impactful self-paced accessibility training sessions and informative webinars that remove barriers and foster sensitivity to all individuals, regardless of ability. 

Our sessions are not only informative, but they also provide valuable tools and strategies to communicate effectively with your audience and promote inclusivity in the community as a whole. We consider four important areas of accessibility when designing accessibility training, including physical accessibility, cognitive accessibility, auditory accessibility, and visual accessibility.

Our training covers a range of topics to help individuals understand and implement practices to improve accessibility of your content and events. The specific content is structured around your training needs and varies based on your target audience, industry, and the context of the training.

At ScribWire, our training aims to raise awareness about the unique challenges faced by individuals with disabilities, fostering empathy and a deeper understanding of the diverse range of needs within this demographic.

Accessibility Training Requirements

We believe that all businesses and organization should make accessibility a regular part of recruiting, hiring and supporting employees with disabilities. However, there are no universal accessibility training requirements that require it at this time.

Instead, there are a wide variety of accessibility laws and standards, both local and international that you may fall under. We will identify your jurisdiction and any relevant laws and standards that your business must comply with.

These includes the Americans with Disabilities Act (ADA), Section 508, the Web Content Accessibility Guidelines (WCAG), Canada's accessibility regulations as set out in the Accessible Canada Act (ACA) as well as the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD).\

Accessible Customer Service

At ScribeWire, we prioritize training for accessible customer service. In Ontario, AODA mandates that organizations with 20 or more employees are required to provide accessible customer service training to employees and volunteers.

During this training, participants gain skills to understand diverse customer needs, facilitating effective communication and awareness of assistive technologies. By ensuring accessibility and inclusion, you can improve your reputation, expand your customer base, and affirm your dedication to inclusivity and equal access.

We also provide inclusive communication strategies, covering accessible language and content organization and disability inclusion. Participants learn how to tailor their communications to reach a diverse audience, ensuring that information is conveyed effectively to individuals with varying abilities and preferences.

Web Accessibility Guidelines (WCAG)

We live in a digital world where content is king and remote events are becoming more common. Therefore, your business must take a closer look at the Web Content Accessibility Guidelines (WCAG), a World Wide Web Consortium (W3C) initiative. We can provide guidance on incorporating WCAG principles into the design and development of digital content and websites, thereby creating universally more accessible online spaces.

Accessible Design Principles and Content Creation

People don't all take in content the same way. In our training, participants can learn about creating content that is perceivable, operable, understandable, and robust, aligning with the POUR principles. This section emphasizes the role of design choices in ensuring a seamless and inclusive user experience.

We take an in-depth look at assistive technologies commonly used by people with disabilities, such as screen readers, voice recognition software, and screen magnifiers. Participants gain an understanding of how design choices can impact the compatibility and usability of their digital content with these technologies.

In addition, we equip participants with techniques for creating accessible documents, presentations, and multimedia content. This involves learning how to write alternative text for images, provide captions for videos, and develop transcripts for audio content, ensuring that all users can access and comprehend the information presented.

This is not just good practice, but it is the law in Ontario. Companies or non-profits with 50+ employees must provide accessible formats and communication supports, when asked.

Developing a Accessibility Strategy

Training is just one part of an overall accessibility strategy. Let us help you create a strategic framework that encompasses a range of initiatives, including legal compliance, awareness and training programs, inclusive design practices, and the integration of assistive technologies. One that will work for your unique business, and meet any relevant laws or standards.

Highly Qualified Instructors

We structure our accessibility training sessions according to your training requirements and they are presented by expert instructors. Our trainers are not just book-trained experts who teach strategies based on theory, they have extensive real-world experience allowing them to provide real, relatable, and practical tools that you can implement in your content and events. 

In addition, they are committed to meticulously documenting your training sessions, including the specific dates when training is conducted and the number of personnel who actively participated in each training session. This commitment to record-keeping not only reinforces accountability but also serves as a valuable resource for monitoring progress and ensuring ongoing compliance with accessibility regulations.

With our instructors leading the way, your organization will learn to navigate the path to accessibility seamlessly, fostering an environment where everyone feels valued and included. Contact ScribeWire today and speak to us about how accessibility training can elevate your business to create a more accessible and inclusive experience for all your customers.

Contact us about accessibility training.

Request a quote, or just let us know how we can make your media accessible.

Have an inquiry? Let us know here.